Support
We're here to help.
Write to us and a real person will reply.
hello@lyraacare.comWe reply within 3 to 7 business days.
Common questions
Go to Settings and tap QR Access, then My QR Code. Share it by message or SMS, or download it and send it on. Your family scans the QR code or enters the code in the app to join your Care Circle.
For now, each Care Circle can have up to 3 people and one Anchor, the parent or loved one at the centre of the circle. We'll be opening it up to more family members soon.
Open the menu and tap Manage Care Circle. Tap your parent's name, then tap Edit. Update their details and tap Save. Changes are shared with everyone in your Care Circle.
Wait a minute, check your signal, and make sure the phone number is correct. Then tap Resend code. If it still doesn't arrive, email us at hello@lyraacare.com.
No. Lyraa Care is a family care app, not a medical or emergency service. In an emergency, always call 999.
Delete your Lyraa Care account
You can delete your Lyraa Care account at any time in the app. Go to Settings, then Delete My Account. Your account and all associated personal data are permanently deleted from our systems immediately, and from our secure backups within 35 days.
If you no longer have the app, email hello@lyraacare.com with the subject “Delete my account”. Send it from the email address linked to your account, or include the phone number you use to sign in. We’ll process your request within 21 business days.